Privacy Policy
SmartCita.com
(“we,” “our,” or “us”) is committed to protecting your privacy.
This Privacy Policy explains how your personal information is collected, used,
and disclosed by SmartCita.com.
This Privacy Policy applies to our website, and its associated subdomains
(collectively, our “Service”) alongside our application, SmartCita.com. By
accessing or using our Service, you signify that you have read, understood, and
agree to our collection, storage, use, and disclosure of your personal
information as described in this Privacy Policy and our Terms of Service.
Definitions and key terms
To help explain things as clearly as possible in this Privacy Policy, every
time any of these terms are referenced, are strictly defined as:
-Cookie: small amount of data generated by a website and saved by
your web browser. It is used to identify your browser, provide analytics,
remember information about you such as your language preference or login
information.
-Company: when this policy mentions “Company,” “we,” “us,” or “our,” it
refers to Smart Cita Limited, (United Arab Emirates) that is responsible for
your information under this Privacy Policy.
-Country: where SmartCita.com or the owners/founders of SmartCita.com
are based, in this case is United Arab Emirates
-Customer: refers to the company, organization or person that signs
up to use the SmartCita.com Service to manage the relationships with your
consumers or service users.
-Device: any internet connected device such as a phone, tablet,
computer or any other device that can be used to visit SmartCita.com and use
the services.
-IP address: Every device connected to the Internet is assigned a number
known as an Internet protocol (IP) address. These numbers are usually assigned
in geographic blocks. An IP address can often be used to identify the location
from which a device is connecting to the Internet.
-Personnel: refers to those individuals who are employed by
SmartCita.com or are under contract to perform a service on behalf of one of
the parties.
-Personal Data: any information that directly, indirectly, or in
connection with other information — including a personal identification number
— allows for the identification or identifiability of a natural person.
-Service: refers to the service provided by SmartCita.com as described
in the relative terms (if available) and on this platform.
-Third-party service: refers to advertisers, contest sponsors,
promotional and marketing partners, and others who provide our content or whose
products or services we think may interest you.
-Website: SmartCita.com."’s" site, which can be accessed via
this URL: https://smartcita.com
-You: a person or entity that is registered with SmartCita.com to use
the Services.
What
Information Do We Collect?
We collect information from you when you visit our website/app, register on our
site, place an order, subscribe to our newsletter, respond to a survey or fill
out a form.
-Name / Username
-Phone Numbers
-Email Addresses
-Mailing Addresses
-Job Titles
-Billing Addresses
-Debit/credit card numbers
-Age
-Password
We also collect information from mobile devices for a better user experience,
although these features are completely optional:
-Photo Gallery (Pictures): Granting photo gallery access allows the user
to upload any picture from their photo gallery, you can safely deny photo
gallery access for this website/app.
How Do
We Use The Information We Collect?
Any of the information we collect from you may be used in one of the following
ways:
-To personalize your experience (your information helps us to better
respond to your individual needs)
-To improve our website/app (we continually strive to improve our
website/app offerings based on the information and feedback we receive from
you)
-To improve customer service (your information helps us to more
effectively respond to your customer service requests and support needs)
-To process transactions
-To administer a contest, promotion, survey or other site feature
-To send periodic emails
When
does SmartCita.com use end user information from third parties?
SmartCita.com will collect End User Data necessary to provide the SmartCita.com
services to our customers.
End users may voluntarily provide us with information they have made available
on social media websites. If you provide us with any such information, we may
collect publicly available information from the social media websites you have
indicated. You can control how much of your information social media websites
make public by visiting these websites and changing your privacy settings.
When
does SmartCita.com use customer information from third parties?
We receive some information from the third parties when you contact us. For
example, when you submit your email address to us to show interest in becoming
a SmartCita.com customer, we receive information from a third party that
provides automated fraud detection services to SmartCita.com. We also
occasionally collect information that is made publicly available on social
media websites. You can control how much of your information social media
websites make public by visiting these websites and changing your privacy
settings.
Do we
share the information we collect with third parties?
We may share the information that we collect, both personal and non-personal,
with third parties such as advertisers, contest sponsors, promotional and
marketing partners, and others who provide our content or whose products or
services we think may interest you. We may also share it with our current and
future affiliated companies and business partners, and if we are involved in a
merger, asset sale or other business reorganization, we may also share or
transfer your personal and non-personal information to our
successors-in-interest.
We may engage trusted third-party service
providers to perform functions and provide services to us, such as hosting and
maintaining our servers and the website/app, database storage and management,
e-mail management, storage marketing, credit card processing, customer service
and fulfilling orders for products and services you may purchase through the
website/app. We will likely share your personal information, and possibly some
non-personal information, with these third parties to enable them to perform
these services for us and for you.
We may share portions of our log file data,
including IP addresses, for analytics purposes with third parties such as web
analytics partners, application developers, and ad networks. If your IP address
is shared, it may be used to estimate general location and other technographics
such as connection speed, whether you have visited the website/app in a shared
location, and type of the device used to visit the website/app. They may
aggregate information about our advertising and what you see on the website/app
and then provide auditing, research and reporting for us and our
advertisers.
We may also disclose personal and non-personal information about you to
government or law enforcement officials or private parties as we, in our sole
discretion, believe necessary or appropriate in order to respond to claims,
legal process (including subpoenas), to protect our rights and interests or
those of a third party, the safety of the public or any person, to prevent or
stop any illegal, unethical, or legally actionable activity, or to otherwise
comply with applicable court orders, laws, rules and regulations.
Where
and when is information collected from customers and end users?
SmartCita.com will collect personal information that you submit to us. We may
also receive personal information about you from third parties as described
above.
How Do
We Use Your Email Address?
By submitting your email address on this website/app, you agree to receive
emails from us. You can cancel your participation in any of these email lists
at any time by clicking on the opt-out link or other unsubscribe option that is
included in the respective email. We only send emails to people who have
authorized us to contact them, either directly, or through a third party. We do
not send unsolicited commercial emails, because we hate spam as much as you do.
By submitting your email address, you also agree to allow us to use your email
address for customer audience targeting on sites like Facebook, where we
display custom advertising to specific people who have opted-in to receive
communications from us. Email addresses submitted only through the order
processing page will be used for the sole purpose of sending you information
and updates pertaining to your order. If, however, you have provided the same
email to us through another method, we may use it for any of the purposes
stated in this Policy. Note: If at any time you would like to unsubscribe from
receiving future emails, we include detailed unsubscribe instructions at the
bottom of each email.
How Long
Do We Keep Your Information?
We keep your information only so long as we need it to provide SmartCita.com to
you and fulfil the purposes described in this policy. This is also the case for
anyone that we share your information with and who carries out services on our
behalf. When we no longer need to use your information and there is no need for
us to keep it to comply with our legal or regulatory obligations, we’ll either
remove it from our systems or depersonalize it so that we can't identify you.
How Do
We Protect Your Information?
We implement a variety of security measures to maintain the safety of your
personal information when you place an order or enter, submit, or access your
personal information. We offer the use of a secure server. All supplied
sensitive/credit information is transmitted via Secure Socket Layer (SSL)
technology and then encrypted into our Payment gateway providers database only
to be accessible by those authorized with special access rights to such systems
and are required to keep the information confidential. After a transaction,
your private information (credit cards, social security numbers, financials,
etc.) is never kept on file. We cannot, however, ensure or warrant the absolute
security of any information you transmit to SmartCita.com or guarantee that
your information on the Service may not be accessed, disclosed, altered, or
destroyed by a breach of any of our physical, technical, or managerial
safeguards.
Could my
information be transferred to other countries?
SmartCita.com is incorporated in United Arab Emirates. Information collected
via our website, through direct interactions with you, or from use of our help
services may be transferred from time to time to our offices or personnel, or
to third parties, located throughout the world, and may be viewed and hosted
anywhere in the world, including countries that may not have laws of general
applicability regulating the use and transfer of such data. To the fullest
extent allowed by applicable law, by using any of the above, you voluntarily
consent to the trans-border transfer and hosting of such information.
Is the
information collected through the SmartCita.com Service secure?
We take precautions to protect the security of your information. We have
physical, electronic, and managerial procedures to help safeguard, prevent
unauthorized access, maintain data security, and correctly use your
information. However, neither people nor security systems are foolproof,
including encryption systems. In addition, people can commit intentional
crimes, make mistakes or fail to follow policies. Therefore, while we use
reasonable efforts to protect your personal information, we cannot guarantee
its absolute security. If applicable law imposes any non-disclaimable duty to
protect your personal information, you agree that intentional misconduct will
be the standards used to measure our compliance with that duty.
Can I
update or correct my information?
The rights you have to request updates or corrections to the information
SmartCita.com collects depend on your relationship with SmartCita.com.
Personnel may update or correct their information as detailed in our internal
company employment policies.
Customers have the right to request the restriction of certain uses and
disclosures of personally identifiable information as follows. You
can contact us in order to (1) update or correct your personally
identifiable information, (2) change your preferences with respect to
communications and other information you receive from us, or (3) delete the
personally identifiable information maintained about you on our systems
(subject to the following paragraph), by cancelling your account. Such
updates, corrections, changes and deletions will have no effect on other
information that we maintain, or information that we have provided to third
parties in accordance with this Privacy Policy prior to such update,
correction, change or deletion. To protect your privacy and security, we may
take reasonable steps (such as requesting a unique password) to verify your
identity before granting you profile access or making corrections. You are
responsible for maintaining the secrecy of your unique password and account
information at all times.
You should be aware that it is not technologically possible to remove each and
every record of the information you have provided to us from our system. The
need to back up our systems to protect information from inadvertent loss means
that a copy of your information may exist in a non-erasable form that will be
difficult or impossible for us to locate. Promptly after receiving your
request, all personal information stored in databases we actively use, and
other readily searchable media will be updated, corrected, changed or deleted,
as appropriate, as soon as and to the extent reasonably and technically
practicable.
If you are an end user and wish to update, delete, or receive any information
we have about you, you may do so by contacting the organization of which you
are a customer.
Personnel
If you are a SmartCita.com worker or applicant, we collect information you
voluntarily provide to us. We use the information collected for Human Resources
purposes in order to administer benefits to workers and screen applicants.
You may contact us in order to (1) update or correct your information, (2)
change your preferences with respect to communications and other information
you receive from us, or (3) receive a record of the information we have
relating to you. Such updates, corrections, changes and deletions will have no
effect on other information that we maintain, or information that we have
provided to third parties in accordance with this Privacy Policy prior to such
update, correction, change or deletion.
Sale of
Business
We reserve the right to transfer information to a third party in the event of a
sale, merger or other transfer of all or substantially all of the assets of
SmartCita.com or any of its Corporate Affiliates (as defined herein), or that
portion of SmartCita.com or any of its Corporate Affiliates to which the
Service relates, or in the event that we discontinue our business or file a
petition or have filed against us a petition in bankruptcy, reorganization or
similar proceeding, provided that the third party agrees to adhere to the terms
of this Privacy Policy.
Affiliates
We may disclose information (including personal information) about you to our
Corporate Affiliates. For purposes of this Privacy Policy, "Corporate
Affiliate" means any person or entity which directly or indirectly
controls, is controlled by or is under common control with SmartCita.com,
whether by ownership or otherwise. Any information relating to you that we
provide to our Corporate Affiliates will be treated by those Corporate
Affiliates in accordance with the terms of this Privacy Policy.
Governing
Law
This Privacy Policy is governed by the laws of United Arab Emirates without
regard to its conflict of laws provision. You consent to the exclusive
jurisdiction of the courts in connection with any action or dispute arising
between the parties under or in connection with this Privacy Policy except for
those individuals who may have rights to make claims under Privacy Shield, or
the Swiss-US framework.
The laws of United Arab Emirates, excluding its conflicts of law rules, shall
govern this Agreement and your use of the website/app. Your use of the
website/app may also be subject to other local, state, national, or
international laws.
By using SmartCita.com or contacting us directly, you signify your acceptance
of this Privacy Policy. If you do not agree to this Privacy Policy, you should
not engage with our website, or use our services. Continued use of the website,
direct engagement with us, or following the posting of changes to this Privacy
Policy that do not significantly affect the use or disclosure of your personal
information will mean that you accept those changes.
Your
Consent
We've updated our Privacy Policy to provide you with complete
transparency into what is being set when you visit our site and how it's being
used. By using our website/app, registering an account, or making a purchase,
you hereby consent to our Privacy Policy and agree to its terms.
Links to
Other Websites
This Privacy Policy applies only to the Services. The Services may contain
links to other websites not operated or controlled by SmartCita.com. We are not
responsible for the content, accuracy or opinions expressed in such websites,
and such websites are not investigated, monitored or checked for accuracy or
completeness by us. Please remember that when you use a link to go from the
Services to another website, our Privacy Policy is no longer in effect. You’re
browsing and interaction on any other website, including those that have a link
on our platform, is subject to that website’s own rules and policies. Such
third parties may use their own cookies or other methods to collect information
about you.
Advertising
This website/app may contain third party advertisements and links to third
party sites. SmartCita.com does not make any representation as to the accuracy
or suitability of any of the information contained in those advertisements or
sites and does not accept any responsibility or liability for the conduct or
content of those advertisements and sites and the offerings made by the third
parties.
Advertising keeps SmartCita.com and many of the websites and services you use
free of charge. We work hard to make sure that ads are safe, unobtrusive, and
as relevant as possible.
Third party advertisements and links to other sites where goods or services are
advertised are not endorsements or recommendations by SmartCita.com of the third-party
sites, goods or services. SmartCita.com takes no responsibility for the content
of any of the ads, promises made, or the quality/reliability of the products or
services offered in all advertisements.
Cookies
for Advertising
These cookies collect information over time about your online activity on the
website/app and other online services to make online advertisements more
relevant and effective to you. This is known as interest-based advertising.
They also perform functions like preventing the same ad from continuously
reappearing and ensuring that ads are properly displayed for advertisers.
Without cookies, it’s really hard for an advertiser to reach its audience, or
to know how many ads were shown and how many clicks they received.
Cookies
SmartCita.com uses "Cookies" to identify the areas of our website
that you have visited. A Cookie is a small piece of data stored on your
computer or mobile device by your web browser. We use Cookies to enhance the
performance and functionality of our website/app but are non-essential to their
use. However, without these cookies, certain functionality like videos may
become unavailable or you would be required to enter your login details every
time you visit the website/app as we would not be able to remember that you had
logged in previously. Most web browsers can be set to disable the use of
Cookies. However, if you disable Cookies, you may not be able to access
functionality on our website correctly or at all. We never place Personally
Identifiable Information in Cookies.
Blocking
and disabling cookies and similar technologies
Wherever you're located you may also set your browser to block cookies and
similar technologies, but this action may block our essential cookies and
prevent our website from functioning properly, and you may not be able to fully
utilize all of its features and services. You should also be aware that you may
also lose some saved information (e.g. saved login details, site preferences)
if you block cookies on your browser. Different browsers make different
controls available to you. Disabling a cookie or category of cookie does not
delete the cookie from your browser, you will need to do this yourself from
within your browser, you should visit your browser's help menu for more
information.
Remarketing
Services
We use remarketing services. What Is Remarketing? In digital marketing,
remarketing (or retargeting) is the practice of serving ads across the internet
to people who have already visited your website. It allows your company to seem
like they're “following” people around the internet by serving ads on the
websites and platforms they use most.
Payment
Details
In respect to any credit card or other payment processing details you have
provided us, we commit that this confidential information will be stored in the
most secure manner possible.
Kids'
Privacy
We collect information from kids under the age of 13 just to better our
services. If You are a parent or guardian and You are aware that Your child has
provided Us with Personal Data without your permission, please contact Us. If
We become aware that We have collected Personal Data from anyone under the age
of 13 without verification of parental consent, We take steps to remove that
information from Our servers.
Changes
To Our Privacy Policy
We may change our Service and policies, and we may need to make changes to this
Privacy Policy so that they accurately reflect our Service and policies. Unless
otherwise required by law, we will notify you (for example, through our
Service) before we make changes to this Privacy Policy and give you an
opportunity to review them before they go into effect. Then, if you continue to
use the Service, you will be bound by the updated Privacy Policy. If you do not
want to agree to this or any updated Privacy Policy, you can delete your
account.
Third-Party
Services
We may display, include or make available third-party content (including data,
information, applications and other products services) or provide links to
third-party websites or services ("Third- Party Services").
You acknowledge and agree that SmartCita.com shall not be responsible for any
Third-Party Services, including their accuracy, completeness, timeliness,
validity, copyright compliance, legality, decency, quality or any other aspect
thereof. SmartCita.com does not assume and shall not have any liability or
responsibility to you or any other person or entity for any Third-Party
Services.
Third-Party Services and links thereto are provided solely as a convenience to
you and you access and use them entirely at your own risk and subject to such
third parties' terms and conditions.
Facebook
Pixel
Facebook pixel is an analytics tool that allows you to measure the
effectiveness of your advertising by understanding the actions people take on
your website. You can use the pixel to: Make sure your ads are shown
to the right people. Facebook pixel may collect information from your device
when you use the service. Facebook pixel collects information that is held in
accordance with its Privacy Policy
Tracking
Technologies
-Google Maps API
Google Maps API is a robust tool that can be used to create a
custom map, a searchable map, check-in functions, display live data
synching with location, plan routes, or create a mashup just to name a few.
Google Maps API may collect information from You and from Your Device
for security purposes.
Google Maps API collects information that is held in accordance with its
Privacy Policy
-Cookies
We use Cookies to enhance the performance and functionality of our
website/app but are non-essential to their use. However, without these cookies,
certain functionality like videos may become unavailable or you would be
required to enter your login details every time you visit the website/app as we
would not be able to remember that you had logged in previously.
-Local Storage
Local Storage sometimes known as DOM storage, provides web apps with
methods and protocols for storing client-side data. Web storage supports
persistent data storage, similar to cookies but with a greatly enhanced
capacity and no information stored in the HTTP request header.
-Sessions
SmartCita.com uses "Sessions" to identify the areas of our
website that you have visited. A Session is a small piece of data stored on
your computer or mobile device by your web browser.
Information about General Data Protection Regulation (GDPR)
We may be collecting and using information from you if you are from the
European Economic Area (EEA), and in this section of our Privacy Policy we are
going to explain exactly how and why is this data collected, and how we
maintain this data under protection from being replicated or used in the wrong
way.
What is
GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU
residents' data is protected by companies and enhances the control the EU
residents have, over their personal data.
The GDPR is relevant to any globally operating company and not just the
EU-based businesses and EU residents. Our customers’ data is important
irrespective of where they are located, which is why we have implemented GDPR
controls as our baseline standard for all our operations worldwide.
What is personal data?
Any data that relates to an identifiable or identified individual. GDPR covers
a broad spectrum of information that could be used on its own, or in
combination with other pieces of information, to identify a person. Personal
data extends beyond a person’s name or email address. Some examples include
financial information, political opinions, genetic data, biometric data, IP
addresses, physical address, sexual orientation, and ethnicity.
The Data Protection Principles include requirements such as:
-Personal data collected must be processed in a fair, legal, and
transparent way and should only be used in a way that a person would reasonably
expect.
-Personal data should only be collected to fulfil a specific purpose and
it should only be used for that purpose. Organizations must specify why they
need the personal data when they collect it.
-Personal data should be held no longer than necessary to fulfil its
purpose.
-People covered by the GDPR have the right to access their own personal
data. They can also request a copy of their data, and that their data be
updated, deleted, restricted, or moved to another organization.
Why is
GDPR important?
GDPR adds some new requirements regarding how companies should protect
individuals' personal data that they collect and process. It also raises the
stakes for compliance by increasing enforcement and imposing greater fines for
breach. Beyond these facts it's simply the right thing to do. At SmartCita.com
we strongly believe that your data privacy is very important and we already
have solid security and privacy practices in place that go beyond the
requirements of this new regulation.
Individual Data Subject's Rights - Data Access, Portability and Deletion
We are committed to helping our customers meet the data subject rights
requirements of GDPR. SmartCita.com processes or stores all personal data in
fully vetted, DPA compliant vendors. We do store all conversation and personal
data for up to 6 years unless your account is deleted. In which case, we
dispose of all data in accordance with our Terms of Service and Privacy Policy,
but we will not hold it longer than 60 days.
We are aware that if you are working with EU customers, you need to be able to
provide them with the ability to access, update, retrieve and remove personal
data. We got you! We've been set up as self-service from the start and have
always given you access to your data and your customers data. Our
customer support team is here for you to answer any questions you might
have about working with the API.
California Online Privacy Protection Act (CalOPPA)
CalOPPA requires us to disclose categories of Personal Information we collect
and how we use it, the categories of sources from whom we collect Personal
Information, and the third parties with whom we share it, which we have
explained above.
CalOPPA users have the following rights:
-Right to Know and Access. You may submit a verifiable request for
information regarding the: (1) categories of Personal Information we collect,
use, or share; (2) purposes for which categories of Personal Information are
collected or used by us; (3) categories of sources from which we collect
Personal Information; and (4) specific pieces of Personal Information we have
collected about you.
-Right to Equal Service. We will not discriminate against you if you
exercise your privacy rights.
-Right to Delete. You may submit a verifiable request to close your
account and we will delete Personal Information about you that we have
collected.
-Right to request that a business that sells a consumer's personal data,
not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like
to exercise any of these rights, please contact us.
We do not sell the Personal Information of our users.
For more information about these rights, please contact us.
Contact
Us
Don't hesitate to contact us if you have any questions.
-Via Email: info@smartcita.com
-Via this Link: https://smartcita.com